Your appointments are of utmost importance to us.  They are reserved especially for you! While we understand that sometimes schedule adjustments are necessary and unavoidable, we respectfully request at least a 24-hour notice for any cancellations or rescheduling of appointments.

Please understand that when you forget, cancel, or change your appointment without giving us enough notice, we miss the opportunity to fill that appointment time, and clients on our waitlist miss the opportunity to receive our services. Rescheduling of appointments is subject to availability. We apologize for any inconvenience.

Is there a fee to hold appointment slots?

Due to the high volume of consultation & appointment bookings, we require a credit card on file to hold your appointment slot. In the event, you are not able to attend your appointment for any reason and fail to provide a 24-hour notice, a charge will be applied for the full amount of your consultation or treatment cost.

After consecutive no-shows, we reserve the right to require prepayment in full for treatments in order to hold your appointment slot in case of future cancellations or no-shows and/or refuse service entirely.

Treatment Policy:

Treatments fees are due at the time of service. Any prior deposits made are non-refundable. Treatments purchased are non-refundable, non-transferable and non-exchangeable.

Deposits are only transferable if your new appointment was rescheduled online within 24 hours of your original appointment. All deposits go towards the total cost of your service on appointment day.

Promotional Gift Card Services – Cancellations/No-shows:

In the event you are coming to the clinic for service paid for with a promotional gift card and fail to give a 24-hour cancellation notice or no-show your appointment, you will lose the value of the promotional gift card. You will also be billed for the missed appointment.

Missed or no-show appointments are those which we do not receive a cancellation notice for at least 24 hours in advance. Rescheduling of appointments is subject to availability. We apologize for any inconvenience.

Return policy – Products

We offer returns and/or refunds on items purchased on our website for the following three reasons.

** Please note: samples, shipping charges, and promotional products are NOT eligible for return. **

1. If there has been a mistake on our part and we sent the incorrect product or if the product was damaged during shipping, we will be happy to send you a complimentary pre-paid return shipping label as well as a replacement product. All products that are returned to us must be unopened and sent back in their original packaging.

2. If you placed an order, but changed your mind and wanted to cancel, you must do so immediately and before the order is shipped. If the order ships, a refund will no longer be possible. The refunded amount will not include credit card processing fees.

3. If you experience an adverse reaction, we will refund you if you return the product with at least 75% remaining; the cost of return shipping is on the buyer. Upon receiving of the returned product, a refund will not be processed if we find that less than 75% remains.

Additional Information: please read carefully.

Store credit and/or even exchanges are not subject to shipping or handling charges.

In order to be eligible for a refund or replacement, the original packing slip showing the order number must be included in the return package.

Coupon codes must be applied at checkout. Partial or full refunds will not be applicable if you forget to apply a promo code. 

To qualify for a special, you must place an order during the active dates. Returns or partial refunds will not be granted retroactively for orders placed before the special was active.

In certain instances, we will ship out a replacement product or an exchange prior to receiving the original product back to our warehouse and will include a prepaid shipping label with the replacement. All original items are expected to be returned to our warehouse within 10 days of receiving the return label.